Everything you need to know about deliveries, payment options, order cancellations, and refunds.
Shopping on our platform is simple and quick! Browse through categories, add fresh bakery goods, groceries, and daily essentials to your cart, select your deliverable area and preferred delivery time slot, and proceed to checkout. Our fulfillment team carefully packs your items and dispatches them right to your doorstep.
Yes, we specialize in convenient Same Day Delivery! We operate scheduled daily delivery batches from 6:00 AM to 11:00 PM. Orders placed during operational hours are dispatched in your chosen slot on the very same day.
We offer free delivery on qualifying orders above the platform threshold. For orders below this threshold, a nominal delivery charge is applied at checkout to support local fulfillment.
Once your order is confirmed, you can track its live progress under "My Orders" in your account dashboard. You will see real-time updates as your order is received, processed, packed, and out for delivery with our delivery partner.
We support a wide variety of secure payment methods including Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards, Net Banking, and your store Wallet for instant checkouts.
Every item goes through a strict 100% quality check before packing. Freshly baked breads, pastries, celebration cakes, and daily perishables are hygiene-packed under standard safety protocols to ensure they arrive in peak condition.
We offer an instant doorstep return policy. If you receive an item that is damaged, defective, or does not meet your quality expectations, you can return it directly to the delivery executive at your door or request a refund through your order history. Approved refunds are credited back to your original payment mode or store wallet immediately.
On the Cart and Checkout pages, you will find an "Apply Coupon" section listing all available promotional codes and special seasonal discounts. Simply click "Apply" on your preferred coupon or type in the code to get an instant discount on your order total.
Yes, you can cancel your order directly from the "My Orders" section as long as it has not been marked as "Processed" or "Out for Delivery". Once dispatched, cancellations cannot be processed online, but you may decline the delivery at your doorstep.
Our friendly customer support team is always here for you! You can reach us via our Contact Us page, call our official helpline during business hours, or send an email to our support team. We resolve all inquiries promptly.
Still have questions?
Can't find the answer you're looking for? Reach out to our customer care team and we will assist you right away.
