Contact Brasrs
Have a question about an order, payment, delivery, or partnership? We are here to assist you.
Active Support Team
Call Directly
Instant customer assistance
088042 15789
Main Facility
OperationalBISHANPUR TITRA HAJIPUR ROAD, Hajipur, India, Bihar - 844502
P75M+RG Bishunpur Titidha, Bihar
Verified Location
Brasrs Store & Fulfillment Center
BISHANPUR TITRA HAJIPUR ROAD, Hajipur, India, Bihar - 844502
Operational Address
BISHANPUR TITRA HAJIPUR ROAD, Hajipur, India, Bihar - 844502
Coordinates
25.7097162, 85.2790996
Operating Hours
Operational hours per store notice
Help & Support FAQs
Frequently Asked Questions
Common questions regarding support channels, orders, and delivery services.
How does online ordering and doorstep delivery work?
Shopping on our platform is simple and quick! Browse through categories, add fresh bakery goods, groceries, and daily essentials to your cart, select your deliverable area and preferred delivery time slot, and proceed to checkout. Our fulfillment team carefully packs your items and dispatches them right to your doorstep.
How fast is delivery? Do you offer Same Day Delivery?
Yes, we specialize in convenient Same Day Delivery! We operate scheduled daily delivery batches from 6:00 AM to 11:00 PM. Orders placed during operational hours are dispatched in your chosen slot on the very same day.
What is the minimum order amount for free delivery?
We offer free delivery on qualifying orders above the platform threshold. For orders below this threshold, a nominal delivery charge is applied at checkout to support local fulfillment.
How do I track my order in real time?
Once your order is confirmed, you can track its live progress under "My Orders" in your account dashboard. You will see real-time updates as your order is received, processed, packed, and out for delivery with our delivery partner.
What payment methods are supported?
We support a wide variety of secure payment methods including Cash on Delivery (COD), UPI (Google Pay, PhonePe, Paytm), Credit & Debit Cards, Net Banking, and your store Wallet for instant checkouts.
How do you guarantee product quality and freshness?
Every item goes through a strict 100% quality check before packing. Freshly baked breads, pastries, celebration cakes, and daily perishables are hygiene-packed under standard safety protocols to ensure they arrive in peak condition.
What is your return and refund policy?
We offer an instant doorstep return policy. If you receive an item that is damaged, defective, or does not meet your quality expectations, you can return it directly to the delivery executive at your door or request a refund through your order history. Approved refunds are credited back to your original payment mode or store wallet immediately.
How do I use coupon codes and save on my orders?
On the Cart and Checkout pages, you will find an "Apply Coupon" section listing all available promotional codes and special seasonal discounts. Simply click "Apply" on your preferred coupon or type in the code to get an instant discount on your order total.
Can I modify or cancel my order after placing it?
Yes, you can cancel your order directly from the "My Orders" section as long as it has not been marked as "Processed" or "Out for Delivery". Once dispatched, cancellations cannot be processed online, but you may decline the delivery at your doorstep.
How can I contact customer support if I need help?
Our friendly customer support team is always here for you! You can reach us via our Contact Us page, call our official helpline during business hours, or send an email to our support team. We resolve all inquiries promptly.